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Avoiding Insanity with Product Differentiation

Albert Einstein may or may not have made the famous statement about the definition of insanity being “doing the same thing over and over and expecting different results.” But wherever that saying originated, there’s plenty of truth in it, and it’s used by countless individuals and organizations as a way of saying, “If we want

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Obstacles Salespeople Face When Trying to be Customer-Centric

This post originally appeared on the Synthesis Technology blog. When developed and used properly, buyer personas can help marketers and salespeople win more business. By talking to clients, leads, and prospects, your team can implement highly effective communications that drive new and retained assets. When a company develops effective communications, it leaves buyers thinking, “This firm really

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“No Thanks, I’m Just Looking.” The Need for Guided Selling

When customers find exactly what they need quickly while experiencing personalized service, everyone wins. Guided selling and personalization are natural partners. Both speak to the customer’s need to find certain products or services, and to the customer’s need to feel like a three-dimensional, unique person rather than just another quota. Comprehensive product knowledge combined with

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Defining the Perfect Selling Experience: Jennifer Gluckow

Sales organizations want to deliver a fantastic sales experience for all of their customers. But what does that mean, exactly? Being sold to doesn’t always have the best connotation, but we instinctively know a good salesperson versus a bad one, even if we can’t quite grasp what the extra something they have is. But we

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Now Boarding: A Guide to Onboarding New Sales Reps

Just as you welcome and onboard new customers, you should also roll out the proverbial red carpet for your new sales reps. After all, you hope to have a long, mutually beneficial relationship, and you want to start things out right. A well thought-out sales onboarding process helps all parties begin on a positive note,

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Marketer’s Guide to the Sales Tech Stack

More than ever, salespeople depend on marketers to provide them with the tools to engage with their customers and their big appetites for content, whether it’s through case studies, videos, whitepapers, and more. With the interplay between content and technology (for example, interactive quizzes and event-triggered emails), many marketers are finding themselves delving deeper into

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3 Signs You Need to Audit Your Sales Content

With more companies investing cash into creating content, it’s easy to clog up your content management solution over just a few months of content creation. For some marketers, that might not seem like a particularly big issue. After all, you made it, you know what the purpose is, and you know where to easily find

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