Posts from: "December2014"

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Customer Success: A Moving Target for Software-as-a-Service (SaaS)

Software-as-a-Service (SaaS) and the growing number of companies embracing cloud computing have created new challenges for service providers.  Customer loyalty must be earned every day, and that means playing a more proactive role with the customer, not just that of a traditional customer service role. There are also increasing demands on Customer Support teams who

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