Assessing and benchmarking customer experience and call center technology practices
In order to engage higher and earlier, Genesys needed a way to assess current customer experience and call center technology practices, and provide consultative guidance and advice to prospects.
Genesys was looking for a way to engage prospects in a consultative way.
The goal was to measure a prospect’s current capability/maturity, benchmark it against peers, and provide a roadmap for improvement.
The Goal:
The Solution:
The Results:
Checkout the Genesys CX Challenge for yourself:
Quantifying the value of a technology solution to economically-focused buyers
Providing a Diagnostic Assessment and Solution Recommendations to Improve Customer Experiences
Traditional vs hyperconverged to hyperscale backup solutions
