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Genesys CX Challenge

Assessing and benchmarking customer experience and call center technology practices

In order to engage higher and earlier, Genesys needed a way to assess current customer experience and call center technology practices, and provide consultative guidance and advice to prospects.

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Genesys was looking for a way to engage prospects in a consultative way.

The goal was to measure a prospect’s current capability/maturity, benchmark it against peers, and provide a roadmap for improvement.

The Goal:

  • Assess current customer experience and provide consultative guidance and advice to prospects

The Solution:

  • The CX Challenge, a 10-minute diagnostic assessment

The Results:

    Prospects receive a personalized benchmark report with:

  • Complete guidance on their top priorities
  • Roadmap advice to solve the most pressing issues

Checkout the Genesys CX Challenge for yourself:

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