Success Key by GotCredit | CC BY 2.0
It was not long into my internship at Mediafly that I recognized the camaraderie among all the employees (or “Flyers,” as we like to call ourselves). From the executive team to the interns, everyone is involved in the conversation. Emails are frequently flowing throughout the office, with subjects ranging from invitations to grab lunch, to celebratory emails announcing the latest win. And let me tell you, Mediafly employees are huge fans of using GIFs to express their excitement for a fellow co-worker on a job well done!
It’s this enthusiasm and company culture that I instantly thought of when I was reading Nick Segal’s article on The Huffington Post, “The Importance of Celebrating the Little Wins”. While the article relates to his career in real estate, it is easy to see how this very topic relates to different parts of a business, especially sales.
There are many ups and downs in sales–the often cumbersome process of prospecting, the possibility of a potential client not committing, as well as the thrill of turning a prospect into a customer, and the benefits of building long-term relationships with those customers. To keep the momentum going, it is important to see even the smallest wins or successes as something to celebrate.
Not only is celebrating customer success good for our self-esteem and morale, but it also gives us a chance to create a learning experience from those wins.
The more successes each employee sees and celebrates, the better off the company is going to be. I believe Segal put it especially well when he said the following:
“Take a moment to celebrate you, your efforts, and the quality of caring for each other at this time. This business provides glorious opportunities, and yet, it certainly has its challenges. Celebrate your demonstrations on behalf of your clients and claim the loyalties that you’ve earned and the ambassadors that appreciate your service.”
We can savor our moments of customer success, or we can downplay them. I believe that relishing in the positive will lead to even greater success in the future.
How does your company recognize success among its employees?
Here at Mediafly, we are customer obsessed. From our executive team, to sales, to engineering – we are all obsessed with our customers.
Comments are closed.