Solutions
Mediafly is committed to maintaining transparency regarding our data processing practices. To deliver our services, we engage third-party service providers, known as subprocessors, who assist in providing our solution. This page is incorporated by reference into our Data Processing Agreement (DPA) and lists the subprocessors we currently use, along with their functions.
| Subprocessor | Function |
| Amazon Web Services (AWS) | Hosting |
| Atlassian | Ticket Management and Engineering Tracking |
| Datadog | Infrastructure Monitoring |
| Deepgram | Call Transcription |
| FullStory | User Insights |
| Gainsight | Product Usage Statistics |
| Glean | Internal Operations |
| Google Cloud Platform | Hosting |
| Google Workspace | Full suite of Google products used for organizational and internal systems |
| HubSpot | Marketing Automation |
| Hyperdoc | Meeting Recording Bot |
| Postmarkapp | Email Notifications |
| Rippling | MDM Solution |
| Salesforce | CRM |
| SendGrid | Email Notifications |
| Slack | Internal Communications with Webhooks to other subprocessors |
| Snowflake | Data Warehouse |
| Zendesk | Customer Support & Documentation |
| Subprocessor | Function | Terms |
| Amazon Web Services (AWS) | Optional GenAI features | Amazon Web Services |
| Google Cloud Platform | Optional GenAI features | Google Cloud |
| Microsoft Azure | Optional GenAI features | Microsoft Azure |
| OpenAI – PlatformAPI | Optional GenAI features | Open AI |
| Glean | Internal Operations | Glean |
As our business needs evolve, we may add or remove subprocessors. Any updates to this list will be communicated in accordance with the terms outlined in the DPA.