Trust & Security

Your revenue content is your competitive advantage. We protect it that way.

Mediafly is trusted by the world’s largest manufacturing, CPG, life sciences, and technology enterprises to secure the content, value data, and buyer interactions that power their revenue engines. Security isn’t a feature we added. It’s how the platform was built.

Security at a glance

SOC 2 Type II, independently audited every year

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GDPR program with a Data Processing Agreement and EU Standard Contractual Clauses

Hosted on AWS, encrypted in transit and at rest

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Semi-annual penetration testing on all products

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Your customer data is never used to train AI models

Compliance

Compliance and certifications

SOC 2 Type II

Mediafly’s platform undergoes annual independent SOC 2 Type II audits covering security, availability, and confidentiality. Our most recent report is available to customers and prospects under NDA.

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GDPR

Mediafly maintains a GDPR compliance program including a Data Processing Agreement, EU Standard Contractual Clauses, and a published subprocessor list. See our GDPR commitment and subprocessor list.

Appinium (a Mediafly company)

SOC 2 certified and a Salesforce AppExchange security-reviewed partner.

Infrastructure

Infrastructure and data protection

Enterprise cloud infrastructure

Hosted on AWS in a multi-VPC architecture, with network security groups that deny traffic by default and an intrusion detection system monitored by our IT team.

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Encryption

Data is encrypted in transit using TLS 1.2 and at rest with AES 256-bit encryption. Any transfer outside the platform requires approved secure, encrypted methods.

Vendor oversight

We annually review SOC reports from our critical subprocessors (including AWS, Google Cloud, Google Workspace, Datadog, Gainsight, and 1Password) to verify their security, availability, and recovery controls.

Resilience

Environmental protections, data backup, and recovery infrastructure are designed, monitored, and tested to meet availability commitments.

Code review is enforced by branch protection. No code reaches production without approved review, and administrators cannot bypass the workflow.

Changes are promoted through separate development, staging, and production environments with automated CI/CD.

All Mediafly products undergo semi-annual penetration testing. Appinium also undergoes semi-annual penetration testing.

Engineering

Secure development

AI governance

AI you can govern

Mediafly’s AI is built for enterprise governance: we never train models on your customer data, AI actions are seller-approved rather than autonomous, and every AI-assisted step is captured in a full audit trail. Your content stays yours.

AI governance

AI you can govern

Mediafly’s AI is built for enterprise governance: we never train models on your customer data, AI actions are seller-approved rather than autonomous, and every AI-assisted step is captured in a full audit trail. Your content stays yours.

Our team

People and process

Background checks

Criminal background checks on all new hires.

Security training

Annual security awareness training, with signed acknowledgment of our IT Security Policy, verified by management every year.

Management accountability

The Executive Management Team formally certifies internal control responsibilities annually, covering security, operations, and regulatory compliance.

Access control

Role-based access controls and enterprise SSO.

Security research

Responsible disclosure

We value the work of security researchers. If you believe you have found a vulnerability in a Mediafly product, contact security@mediafly.com. We ask researchers to allow us 60 days to remediate before public disclosure, and we commit to acknowledging reports promptly. Reports may be submitted anonymously.

Access security documents

Request our SOC 2 report, security questionnaire responses, or a completed CAIQ. Our Data Processing Agreement and subprocessor list are available on our legal pages.