We make your Mediafly rollout successful.

We provide a broad range of technical and consulting services tailored to your organization. From Mediafly prospects to new clients to long-standing customers, our team is here to guide you toward the best solutions for your unique needs. We ensure your success by delivering results.

Customer Support

An arsenal of support documentation is a click away in our online resources section. If what you need is help from a human, we’ve got your back. Simply open a ticket with our help desk through our online form. We take all our tickets seriously, so if you are questioning how to solve a problem please open a ticket and we’ll get back to you lickety-split. Our support team has your needs covered in a variety of ways:

Contact Support

Man Easily Submitting Support Ticket

  • Documentation: Self-service resources including our extensive online documentation
  • Support: Online help ticket submission with a prompt response
  • Training: A detailed “Getting Started” guide and more

On-boarding & implementation services

3…2…1…Success! Our implementation services experts work with you from kickoff to on-boarding to launch. We’ll guide the implementation process to address your company’s needs and exceed your expectations.

Mediafly Services Workflow


We take the time to understand your problem before we advise you how to best apply our technology. We go light years beyond just providing you the tool, we actually show you how to use it to impact the change management within your organization. Our solutions consultants have only one goal: making our customers happy.

Needs Analysis:

  • Which of our solutions is best for you
  • Basic or Advanced Themes recommendation

Paid Engagements to Support Implementation:

  • Working with your IT team on solution integration
  • Training for your Content Czars on how to use our solution

Advanced Themes:

  • Designing an advanced theme that’s best for your team

Support Resources

Mediafly Featured Resource

Airship User Guide

Airship is the Content Management System feeding your branded User Interface. Learn how to upload and organize content, manage users, and access reporting tools using Airship. This guide also contains manuals and lessons to teach you all of Airship’s awesome features.

Mediafly Featured Resource

Online Documentation Library

This library includes sections on Getting Started, Airship, and Using The App, as well as troubleshooting, tips, and more.

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