Mediafly: The Evolving Contact Center Podcast from Interactive Softworks

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Owner:

Robb Duke, Interactive Softworks

Contact:

rduke@interactivesoftworks.com

Website:

http://www.interactivesoftworks.com/evolving/index.aspx

2007 Interactive Softworks

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2/18/2009 @6:49 PM CT

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949 days

The Evolving Contact Center Podcast from Interactive Softworks

Newest Episode: Thu July 05, 2007. 08:00 AM

The Evolving Contact Center podcast series provides trends, headlines, analysis and interviews with contact center industry leaders and professionals. Topics of content include contact center technology implementation, application integration, business process management, service-oriented architecture for contact centers, and other technology and operations best practices.

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949 days

Episode 8: Desktop unification for efficiency, planning for ups and downs in call volume

Thu July 05, 2007. 08:00 AM

Today's podcast features a new segment on the Evolving Contact Center podcast, called "Ask the Expert." In today's show, Robb Duke of Interactive Softworks discusses the benefits of desktop unification for the contact center and its customers. The Call Center School brings tips on reacting to ups and downs in staff levels throughout the day. E-mail ccpodcast@interactivesoftworks.com with questions or comments.

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994 days

Episode 7: Congress & Teleservices, Flammable Customer Moments & Speech Analytics, Evaluating Speech Analytics Technologies

Mon May 21, 2007. 08:00 AM

Tim Searcy, CEO of the American Teleservices Association (ATA), joins us again to offer insight on how Congress and regulators will affect the teleservices Industry. Anna Convery, a Nexidia VP, tells us how "flammable customer moments" can be extinguished with speech analytics technology. The Call Center School's Maggie Klenke offers ideas on "picking out the pearls" of an abundance of recorded audio.

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1022 days

Episode 6: Award-Winning Customer Experience, Hiring "A Players", and the Art and Science of Contact Center Staffing

Mon April 23, 2007. 08:00 AM

Beauty is not skin deep. It goes all the way to the contact center. Episode 6 is loaded with surprises and delight. Listen close and you might win a $25 gift certificate to Bath and Body Works. You'll also get tips on the how to hire "A players" for your contact center. The Call Center School segment features the art and science of scheduling representatives in the contact center.

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1053 days

Episode 5: Best Practices in Employee Retention and IVR Menu Design

Fri March 23, 2007. 08:00 AM

Today we have an interview with Jennifer East of Knowlagent, who offers advice for how to find the right employees for your contact center to decrease attrition. Penny Reynolds and Maggie Klenke from the Call Center discuss ideas for better IVR menu design.

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1082 days

Episode 4: Customer Loyalty and the Power of One

Fri February 23, 2007. 02:00 AM

In today's podcast we have a recap of the IQPC Call Center Summit from the conference chairman, Fred White of Interactive Softworks. Jeff Marr of Walker Information discusses the contact center’s role in building, measuring and maintaining customer loyalty. Penny Reynolds and Maggie Klenke share the art and science of call center staffing.

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1110 days

Call center BPM, verbal makeover from the Call Center School, news from the Call Center Summit

Thu January 25, 2007. 08:00 AM

Today's episode of The Evolving Contact Center features Toni Portman of Stream. She discusses the details of matching human energy and call center technology to produce a better customer experience. Penny Reynolds and Pam Trickey of the Call Center School continue their lessons in the verbal makeover, discussing the importance of word choice. And Interactive Softworks' Fred White, chairman of IQPC's 2nd annual Call Center Summit, gives us his view on the happenings at that important conference.

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1130 days

ATA Convention and Expo 2006, part 2 of 2

Fri January 05, 2007. 08:00 AM

In this second episode of The Evolving Contact Center podcast, we bring you part 2 of our coverage of the recent ATA Expo, including the rest of our interview with Tim Searcy, president and CEO of the American Teleservices Association. We've also got a discussion on data integration with Teresa Jones of the Butler Group, a division of Datamonitor, and she talks about how integrating data at the rep's desktop begins and ends with the business process. Also in this episode is a great "Real World" segment with the women of the Call Center School. Penny Reynolds and Pam Trickey show us how to fight off the verbal viruses we can all catch even without even knowing.

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1160 days

ATA Convention and Expo 2006, part 1 of 2

Wed December 06, 2006. 08:00 AM

A post-show review of the American Teleservices Association's annual convention and expo in Orlando, Fla., including interviews with ATA President Tim Searcy, Contact Center Consultant Tom Rocca, and Interactive Softworks COO Loyd Olson.

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</a>
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        <img src="/images/common/syncprefs-bw.gif" />
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<div class="popupheader">${Title} via ${Device}</div>

{if !IsSubscribed}
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                <span> channel</span>
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<div style="margin-top: 5px;">
                Or create a new channel:
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<div style="background: #ffe100; padding-bottom: 6px; padding-left: 10px; text-indent: -8px; zoom: 1;">
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</div>
                                        </div>
                                    </td>
                                    <td>
                                        <div class="small" style="margin-left: 10px; height: 160px; line-height: 16px; overflow: hidden;">
                                            ${Show.Description}
                                        </div>
                                    </td>
                                </tr>
                                </table>                        
                            </div>

<div style="zoom: 1;">
                                <div style="float: right; margin-right: 10px;">
                                    <div>
    <div>
        <div class="ratingtext" style="float: left; margin-left: 20px;">My rating:</div>
        <div class="ratingtext" style="float: left; margin-left: 34px;">Community:</div>
        <div style="clear: left;"></div>
    </div>

<div class="rating${Show.Slug}">
        
        <div style="width: 14px; height: 14px; overflow: hidden; float: left;">
            <a href="javascript:ratingController.remove${Show.Type}Rating('${Show.Slug}')" class="${Show.Slug}_${Show.Type}_removeRating anchor" style="display: ;"><img src="/images/common/grey_cancel.gif" class="removeRatingStar" style="padding: 0px; margin: 0px; border: 0px; float: left;" alt="remove rating" title="remove rating" /></a>
        </div>
        
        <div class="${Show.Slug}_${Show.Type}_myRating" style="width: 70px; height: 14px; overflow: hidden; float: left; margin-left: 4px; background: url(/images/common/grey_5_stars.gif) no-repeat top left;">
            <div style="float: left; width: 14px; height: 14px; cursor: pointer; background-repeat: no-repeat; background-position:top left; background-image: ;" onclick="javascript:ratingController.rate${Show.Type}('${Show.Slug}',1);"></div>
            <div style="float: left; width: 14px; height: 14px; cursor: pointer; background-repeat: no-repeat; background-position:top left; background-image: ;" onclick="javascript:ratingController.rate${Show.Type}('${Show.Slug}',2);"></div>
            <div style="float: left; width: 14px; height: 14px; cursor: pointer; background-repeat: no-repeat; background-position:top left; background-image: ;" onclick="javascript:ratingController.rate${Show.Type}('${Show.Slug}',3);"></div>
            <div style="float: left; width: 14px; height: 14px; cursor: pointer; background-repeat: no-repeat; background-position:top left; background-image: ;" onclick="javascript:ratingController.rate${Show.Type}('${Show.Slug}',4);"></div>
            <div style="float: left; width: 14px; height: 14px; cursor: pointer; background-repeat: no-repeat; background-position:top left; background-image: ;" onclick="javascript:ratingController.rate${Show.Type}('${Show.Slug}',5);"></div>
        </div>
        
        <div style="width: 70px; height: 14px; overflow: hidden; float: left; margin-left: 12px; background: url(/images/common/grey_5_stars.gif) no-repeat top left;">
            <div style="float: left;"><img class="${Show.Slug}_${Show.Type}_communityRating" src="/images/common/transparent_1x1.gif" style="border: 0px; background: url(/images/common/green_5_stars.gif);" height="14px" width="px" alt="average community episode rating" title="average community episode rating" /></div>
        </div>
        
        <div style="width: 20px; height: 14px; float: left; margin-left: 4px; overflow: visible;">
            <div class="${Show.Slug}_${Show.Type}_ratingsCount supersmall" style="color: #999999; display: ;">(${Show.RatingsCount})</div>
        </div>
        <div style="clear: both;"></div>
    </div>

</div>

</div>
                                <div style="float: right; margin-top: 15px; margin-right: 10px;">
                                    <div onclick="javascript:favoriteController.toggle${Show.Type}Favorite('${Show.Slug}');" style="float: right; width: 14px; height: 14px; cursor: pointer; background:  no-repeat;" class="${Show.Slug}_${Show.Type}_favoriteIcon"></div>

</div>
                                <div style="float: left; margin-top: 10px; margin-left: 18px;">
                                    <div>
    <div style="float: left; height: 20px; cursor: pointer; background: url(/images/common/button_middle.gif) repeat-x;" onclick="javascript:rolloverController.play('${Slug}', this);">
        <div style="float: left; width: 20px; height: 20px; background-image: url(/images/common/button_play.gif);"></div>
        <div style="float: left; margin-left: 4px; margin-top: 2px; color: #666666;" class="small">Play</div>
    </div>
    <div style="float: left;">
        <div style="float: left; width: 12px; height: 20px; background: url(/images/common/button_divider.gif) no-repeat;"></div>
        <div style="float: left; height: 20px; background: url(/images/common/button_middle.gif) repeat-x;">
            <div style="margin-top: 2px;">
                <div style="float: left; width: 64px; cursor: pointer;" onclick="javascript:subscriptionController.toggleShowSubscription('${Show.Slug}');">
    <div class="${Show.Slug}_Show_subscriptionIcon" style="float: left; width: 14px; height: 14px; background: url() no-repeat;"></div>
    <div class="${Show.Slug}_Show_subscriptionText small" style="float: left; margin-left: 4px; color: #666666;"></div>
</div>
            </div>
        </div>
    </div>
    <div style="float: left; width: 6px; height: 20px; background: url(/images/common/button_right.gif) no-repeat;"></div>
    <div style="float: left; margin-top: 2px; margin-left: 4px; display: " class="${Show.Slug}_Show_prefs">
        <div style="float: left;">
    <div style="float: left; cursor: pointer;" onclick="javascript:subscriptionController.popupShowPrefs('${Show.Slug}');">
        <img src="/images/common/syncprefs-bw.gif" />
    </div>
    <div style="float: left; cursor: pointer; margin-left: 2px;" onclick="javascript:subscriptionController.changeChannelPopup('${Show.Type}', '${Show.Slug}');">
        <img src="/images/common/channel_changer.gif" />
    </div>
</div>
    </div>
    <div style="clear: left;"></div>
</div>
                                </div>
                                <div style="clear: both;"></div>
                            </div>
                        </div>

<div style="padding: 10px; margin-top: 6px;">
                            <div style="background-color: #999999; border-top: solid 1px #666666; border-bottom: solid 1px #666666;" class="topbar">
                                <span class="smallheader" id="selectedEpisodeText">Selected Episode:</span>
                                <span class="small">${PubDateString}</span>
                            </div>
                            <div style="zoom: 1;" class="panel">
                                <div class="innerpanel">                    
                                    <div style="margin-top: 10px;">
                                        <div style="font-size: .8em; font-weight: bold; padding-left: 14px; text-indent: -14px;">
                                             <a href="${Path}" style="text-decoration: none;">${Title}</a>
                                        </div>                            
                                    </div>
                                    <div style="margin-top: 10px;">
                                        <table cellspacing="0px" cellpadding="0px" style="width: 100%;">
                                        <tr valign="top">
                                            <td style="width: auto;">
                                                <div>
                                                    <a href="${Path}">
                                                        <div style="border: solid 1px #DDDDDD;">
                                                            <div style="width: 75px; height: 75px; padding: 3px; background: url(${ImageUrl_75x75}) no-repeat 3px 3px;"></div>
                                                        </div>
                                                    </a>
                                                </div>
                                                <div>
                                                    <div style="float: left; width: 100%; background-color: #FFFFFF; border: solid 1px #CC0000; text-align: center; font-weight: bold; margin-top: -14px; display: ${ExplicitDisplay}" class="${Slug}_Show_explicit small">
    <div style="color: #CC0000; line-height: 12px;">EXPLICIT</div>
</div>
                                                    <div style="height: 16px; border: solid 1px #DDDDDD; border-width: 0px 0px 1px 0px; float: left; width: 100%; overflow: hidden;">
    <div style="float: left; margin-left: 3px; color: #999999;" class="supersmall">${TimeFromNow}</div>
    <div class="small" style="width: 10px; height: 10px; float: right; margin-top: 2px; margin-right: 3px; background: url(/images/rollover/${Media}.gif) no-repeat;"></div>
    <div class="${Slug}_Episode_hudRatingImage supersmall" style="float: right; height: 10px; margin-top: 2px; margin-right: 4px; display: ;">
        <div style="float: right;"><img src="/images/rollover/grey_star.gif" /></div>
        <div class="${Slug}_Episode_hudRatingValue" style="float: right; color: #999999; line-height: 10px; margin-right: 2px;">${RatingValue}</div>
    </div>
    <div style="clear: both;"></div>
</div>
                                                </div>
                                            </td>
                                            <td style="width: 100%;">
                                                <div class="small" style="margin-left: 10px; height: 80px; line-height: 16px; overflow: hidden;">
                                                    ${Description}
                                                </div>
                                            </td>
                                        </tr>
                                        </table>
                                    </div>

<div>
                                        <div style="float: right;">
                                            <div>
    <div>
        <div class="ratingtext" style="float: left; margin-left: 20px;">My rating:</div>
        <div class="ratingtext" style="float: left; margin-left: 34px;">Community:</div>
        <div style="clear: left;"></div>
    </div>

</div>
                                        </div>
                                        <div style="float: right; margin-top: 15px; margin-right: 10px;">
                                            <div onclick="javascript:favoriteController.toggle${Type}Favorite('${Slug}');" style="float: right; width: 14px; height: 14px; cursor: pointer; background:  no-repeat;" class="${Slug}_${Type}_favoriteIcon"></div>

</div>
                                        <div style="float: left; margin-left: 5px; margin-top: 13px;">
                                            <div>
    <div style="float: left; height: 20px; cursor: pointer; background: url(/images/common/button_middle.gif) repeat-x;" onclick="javascript:rolloverController.play('${Slug}', this);">
        <div style="float: left; width: 20px; height: 20px; margin-left: -6px; background-image: url(/images/common/button_play.gif);"></div>
        <div style="float: left; margin-left: 4px; margin-top: 2px; color: #666666;" class="small">Play</div>
    </div>
    <div style="float: left;">
        <div style="float: left; width: 12px; height: 20px; background: url(/images/common/button_divider.gif) no-repeat;"></div>
        <div style="float: left; height: 20px; background: url(/images/common/button_middle.gif) repeat-x;">
            <div style="margin-top: 2px;">
                <div style="float: left; width: 64px; cursor: pointer;" onclick="javascript:subscriptionController.toggleEpisodeSubscription('${Slug}');">
    <div class="${Slug}_Episode_subscriptionIcon" style="float: left; width: 14px; height: 14px; background: url() no-repeat;"></div>
    <div class="${Slug}_Episode_subscriptionText small" style="float: left; margin-left: 4px; color: #666666;"></div>
</div>
            </div>
        </div>
    </div>
    <div style="float: left; width: 6px; height: 20px; background: url(/images/common/button_right.gif) no-repeat;"></div>
    <div style="float: left; margin-top: 2px; margin-left: 4px; display: " class="${Slug}_Episode_prefs">
        <div style="float: left;">
    <div style="float: left; cursor: pointer;" onclick="javascript:subscriptionController.popupEpisodePrefs('${Slug}');">
        <img src="/images/common/syncprefs-bw.gif" />
    </div>
    <div style="float: left; cursor: pointer; margin-left: 2px;" onclick="javascript:subscriptionController.changeChannelPopup('${Type}', '${Slug}');">
        <img src="/images/common/channel_changer.gif" />
    </div>
</div>
    </div>
    <div style="clear: left;"></div>
</div>
                                        </div>
                                        <div style="clear: both;"></div>
                                    </div>
                                    
                                </div>
                            </div>
                        </div>
                                                
                    </div>
                </div>
                <div>
                    <img src="/images/rollover/bottom.png" />
                </div>
            </div>
        </div>
    </div>
    
</div>

<div style="background: #ffe100; padding-top: 4px; padding-bottom: 4px; padding-left: 8px; text-indent: -8px; zoom: 1;">
                    <a href="${Path}" style="font-weight: bold; text-decoration: none; color: #000000;">
                        ${Show.Title}
                    </a>
                </div>
                
                
                <div>
                    <div style="margin: 6px;">
                        <table>
                        <tr>
                            <td>
                                <div>
                                    <a href="${Show.Path}">
                                        <div style="border: solid 1px #DDDDDD;">
                                            <div style="width: 140px; height: 140px; padding: 5px; background: url(${Show.ImageUrl_140x140}) no-repeat 5px 5px;"></div>
                                        </div>
                                    </a>
                                </div>
                                <div>
                                    <div style="float: left; width: 100%; background-color: #FFFFFF; border: solid 1px #CC0000; text-align: center; font-weight: bold; margin-top: -14px; display: ${Show.ExplicitDisplay}" class="${Show.Slug}_Show_explicit small">
    <div style="color: #CC0000; line-height: 12px;">EXPLICIT</div>
</div>
                                    <div style="height: 16px; border: solid 1px #DDDDDD; border-width: 0px 0px 1px 0px; float: left; width: 100%; overflow: hidden;">
    <div style="float: left; margin-left: 3px; color: #999999; display: inline;" class="supersmall">${TimeFromNow}</div>
    <div class="${Show.Slug}_Show_mediaImage small" style="width: px; height: 10px; float: right; display: inline; margin-top: 2px; margin-right: 3px; background: url(/images/rollover/${Show.Media}.gif) no-repeat;"></div>
    <div class="${Show.Slug}_Show_hudRatingImage supersmall" style="float: right; display: inline; height: 10px; margin-top: 2px; margin-right: 4px; display: ;">
        <div style="float: right; display: inline;"><img src="/images/rollover/grey_star.gif" /></div>
        <div class="${Show.Slug}_Show_hudRatingValue" style="float: right; display: inline; color: #999999; line-height: 10px; margin-right: 2px;">${Show.RatingValue}</div>
    </div>
    <div style="clear: both;"></div>
</div>
                                </div>
                            </td>
                            <td>
                                <div class="small" style="margin-left: 10px; height: 160px; line-height: 16px; overflow: hidden;">
                                    ${Show.Description}
                                </div>
                            </td>
                        </tr>
                        </table>                        
                    </div>

<div style="zoom: 1;">
                        <div style="float: right; margin-right: 10px;">
                            <div>
    <div>
        <div class="ratingtext" style="float: left; margin-left: 20px;">My rating:</div>
        <div class="ratingtext" style="float: left; margin-left: 34px;">Community:</div>
        <div style="clear: left;"></div>
    </div>

</div>

</div>
                        <div style="float: right; margin-top: 15px; margin-right: 10px;">
                            <div onclick="javascript:favoriteController.toggle${Show.Type}Favorite('${Show.Slug}');" style="float: right; width: 14px; height: 14px; cursor: pointer; background:  no-repeat;" class="${Show.Slug}_${Show.Type}_favoriteIcon"></div>

</div>
                        <div style="float: left; margin-top: 10px; margin-left: 18px;">
                            <div>
    <div style="float: left; height: 20px; cursor: pointer; background: url(/images/common/button_middle.gif) repeat-x;" onclick="javascript:rolloverController.play('${Slug}', this);">
        <div style="float: left; width: 20px; height: 20px; background-image: url(/images/common/button_play.gif);"></div>
        <div style="float: left; margin-left: 4px; margin-top: 2px; color: #666666;" class="small">Play</div>
    </div>
    <div style="float: left;">
        <div style="float: left; width: 12px; height: 20px; background: url(/images/common/button_divider.gif) no-repeat;"></div>
        <div style="float: left; height: 20px; background: url(/images/common/button_middle.gif) repeat-x;">
            <div style="margin-top: 2px;">
                <div style="float: left; width: 64px; cursor: pointer;" onclick="javascript:subscriptionController.toggleShowSubscription('${Show.Slug}');">
    <div class="${Show.Slug}_Show_subscriptionIcon" style="float: left; width: 14px; height: 14px; background: url() no-repeat;"></div>
    <div class="${Show.Slug}_Show_subscriptionText small" style="float: left; margin-left: 4px; color: #666666;"></div>
</div>
            </div>
        </div>
    </div>
    <div style="float: left; width: 6px; height: 20px; background: url(/images/common/button_right.gif) no-repeat;"></div>
    <div style="float: left; margin-top: 2px; margin-left: 4px; display: " class="${Show.Slug}_Show_prefs">
        <div style="float: left;">
    <div style="float: left; cursor: pointer;" onclick="javascript:subscriptionController.popupShowPrefs('${Show.Slug}');">
        <img src="/images/common/syncprefs-bw.gif" />
    </div>
    <div style="float: left; cursor: pointer; margin-left: 2px;" onclick="javascript:subscriptionController.changeChannelPopup('${Show.Type}', '${Show.Slug}');">
        <img src="/images/common/channel_changer.gif" />
    </div>
</div>
    </div>
    <div style="clear: left;"></div>
</div>
                        </div>
                        <div style="clear: both;"></div>
                    </div>
                </div>

<div style="padding: 10px; margin-top: 6px;">
                    <div style="background-color: #999999; border-top: solid 1px #666666; border-bottom: solid 1px #666666;" class="topbar">
                        <span class="smallheader" id="selectedEpisodeText">Selected Episode:</span>
                        <span class="small">${PubDateString}</span>
                    </div>
                    <div style="zoom: 1;" class="panel">
                        <div class="innerpanel">                    
                            <div style="margin-top: 10px;">
                                <div style="font-size: .8em; font-weight: bold; padding-left: 14px; text-indent: -14px;">
                                     <a href="${Path}" style="text-decoration: none;">${Title}</a>
                                </div>                            
                            </div>
                            <div style="margin-top: 10px;">
                                <table cellspacing="0px" cellpadding="0px" style="width: 100%;">
                                <tr valign="top">
                                    <td style="width: auto;">
                                        <div>
                                            <a href="${Path}">
                                                <div style="border: solid 1px #DDDDDD;">
                                                    <div style="width: 75px; height: 75px; padding: 3px; background: url(${ImageUrl_75x75}) no-repeat 3px 3px;"></div>
                                                </div>
                                            </a>
                                        </div>
                                        <div>
                                            <div style="float: left; width: 100%; background-color: #FFFFFF; border: solid 1px #CC0000; text-align: center; font-weight: bold; margin-top: -14px; display: ${ExplicitDisplay}" class="${Slug}_Show_explicit small">
    <div style="color: #CC0000; line-height: 12px;">EXPLICIT</div>
</div>
                                            <div style="height: 16px; border: solid 1px #DDDDDD; border-width: 0px 0px 1px 0px; float: left; width: 100%; overflow: hidden;">
    <div style="float: left; margin-left: 3px; color: #999999; display: inline;" class="supersmall">${TimeFromNow}</div>
    <div class="${Show.Slug}_Show_mediaImage small" style="width: px; height: 10px; float: right; display: inline; margin-top: 2px; margin-right: 3px; background: url(/images/rollover/${Show.Media}.gif) no-repeat;"></div>
    <div class="${Show.Slug}_Show_hudRatingImage supersmall" style="float: right; display: inline; height: 10px; margin-top: 2px; margin-right: 4px; display: ;">
        <div style="float: right; display: inline;"><img src="/images/rollover/grey_star.gif" /></div>
        <div class="${Show.Slug}_Show_hudRatingValue" style="float: right; display: inline; color: #999999; line-height: 10px; margin-right: 2px;">${Show.RatingValue}</div>
    </div>
    <div style="clear: both;"></div>
</div>
                                        </div>
                                    </td>
                                    <td style="width: 100%;">
                                        <div class="small" style="margin-left: 10px; height: 80px; line-height: 16px; overflow: hidden;">
                                            ${Description}
                                        </div>
                                    </td>
                                </tr>
                                </table>
                            </div>

<div>
                                <div style="float: right;">
                                    <div>
    <div>
        <div class="ratingtext" style="float: left; margin-left: 20px;">My rating:</div>
        <div class="ratingtext" style="float: left; margin-left: 34px;">Community:</div>
        <div style="clear: left;"></div>
    </div>

</div>
                                </div>
                                <div style="float: right; margin-top: 15px; margin-right: 10px;">
                                    <div onclick="javascript:favoriteController.toggle${Type}Favorite('${Slug}');" style="float: right; width: 14px; height: 14px; cursor: pointer; background:  no-repeat;" class="${Slug}_${Type}_favoriteIcon"></div>

</div>
                                <div style="float: left; margin-left: 5px; margin-top: 13px;">
                                    <div>
    <div style="float: left; height: 20px; cursor: pointer; background: url(/images/common/button_middle.gif) repeat-x;" onclick="javascript:rolloverController.play('${Slug}', this);">
        <div style="float: left; width: 20px; height: 20px; margin-left: -6px; background-image: url(/images/common/button_play.gif);"></div>
        <div style="float: left; margin-left: 4px; margin-top: 2px; color: #666666;" class="small">Play</div>
    </div>
    <div style="float: left;">
        <div style="float: left; width: 12px; height: 20px; background: url(/images/common/button_divider.gif) no-repeat;"></div>
        <div style="float: left; height: 20px; background: url(/images/common/button_middle.gif) repeat-x;">
            <div style="margin-top: 2px;">
                <div style="float: left; width: 64px; cursor: pointer;" onclick="javascript:subscriptionController.toggleEpisodeSubscription('${Slug}');">
    <div class="${Slug}_Episode_subscriptionIcon" style="float: left; width: 14px; height: 14px; background: url() no-repeat;"></div>
    <div class="${Slug}_Episode_subscriptionText small" style="float: left; margin-left: 4px; color: #666666;"></div>
</div>
            </div>
        </div>
    </div>
    <div style="float: left; width: 6px; height: 20px; background: url(/images/common/button_right.gif) no-repeat;"></div>
    <div style="float: left; margin-top: 2px; margin-left: 4px; display: " class="${Slug}_Episode_prefs">
        <div style="float: left;">
    <div style="float: left; cursor: pointer;" onclick="javascript:subscriptionController.popupEpisodePrefs('${Slug}');">
        <img src="/images/common/syncprefs-bw.gif" />
    </div>
    <div style="float: left; cursor: pointer; margin-left: 2px;" onclick="javascript:subscriptionController.changeChannelPopup('${Type}', '${Slug}');">
        <img src="/images/common/channel_changer.gif" />
    </div>
</div>
    </div>
    <div style="clear: left;"></div>
</div>
                                </div>
                                <div style="clear: both;"></div>
                            </div>
                            
                        </div>
                    </div>
                </div>
                                        
            </div>
        </div>
    </div>
</div>

<div>
    <div>
        <div class="ratingtext" style="float: left; margin-left: 20px;">My rating:</div>
        <div class="ratingtext" style="float: left; margin-left: 34px;">Community:</div>
        <div style="clear: left;"></div>
    </div>

</div>

<div>
        <div style="float: left;">
            <div style="border: 1px solid #AAAAAA; margin-left: 6px;">
                <div style="width: 34px; height: 34px; background: url(${Show.ImageUrl_30x30}) no-repeat 2px 2px;"></div>
            </div>
        </div>
        <div class="small" style="float: left; margin-left: 6px;">
            <div style="height: 16px; overflow: hidden;">
                ${Show.Title}
            </div>
        </div>
        <div style="clear: left;"></div>
    </div>

<div class="small" style="margin-top: 20px;">
        <div>
            Add this show to my
        </div>
        <div>
            <select id="channelDropdown" class="thinborder" style="width: 160px;"></select>
            <span> channel</span>
        </div>
        <div style="margin-top: 5px;">
            Or create a new channel:
        </div>
        <div>
            <input type="text" id="channelText" class="thinborder" style="width: 160px;" />
        </div>

</div>
    <div style="margin-top: 40px;">
        <div id="addShowLink" style="float: left;">
            <input type="button" value="Add it" onclick="javascript:subscriptionController.addShowConfirmed('${Show.Slug}');">
        </div>
        <div style="float: left; margin-left: 5px;">
            <input type="button" value="Cancel" onclick="javascript:popupController.hidePopup();" />
        </div>
    </div>

<div>
        <div style="float: left;">
            <div style="border: solid 1px #AAAAAA;">
                <div style="width: 30px; height: 30px; padding: 2px; background: url(${ImageUrl_30x30}) no-repeat 2px 2px;">
                </div>
            </div>
        </div>
        <div class="small" style="float: left; margin-left: 6px;">
            <div style="height: 16px; overflow: hidden;">
                ${Title}
            </div>
            <div style="height: 16px; overflow: hidden; color: #999999;">
                ${Show.Title}
            </div>
        </div>
        <div style="clear: left;"></div>
    </div>

<div class="small" style="margin-top: 20px;">
        <div>
            Add this episode to my
        </div>
        <div>
            <select id="channelDropdown" class="thinborder" style="width: 160px;"></select>
            <span> channel</span>
        </div>

<div style="margin-top: 5px;">
            Or create a new channel:
        </div>
        <div>
            <input type="text" id="channelText" class="thinborder" style="width: 160px;" />
        </div>
        
    </div>
    
    <div style="width: 100%; margin-top: 40px;">
        <div style="float: left;">
            <input type="button" value="Add it" onclick="javascript:subscriptionController.addEpisodeConfirmed('${Slug}');" />
        </div>
        <div style="float: left; margin-left: 5px;">
            <input type="button" value="Cancel" onclick="javascript:popupController.hidePopup();" />
        </div>
    </div>

<div id="advancedOptions">
        <div class="popupheader">
            Preferences for ${Title}
        </div>

<div id="mediaTypesOption" class="poweroption small" style="margin-top: 20px;">
            <div class="rolledUpPrefs" style="display: none;">
                <div class="editPrefs" style="float: left; margin-right: 6px;" onclick="javascript:subscriptionController.editPrefs('mediaTypesOption');">
                    <img src="/images/common/syncprefs-bw.gif" />
                </div>
            </div>
            <div class="prefs" style="display: none;">
                <div class="removePrefs" style="float: left; margin-right: 6px;" onclick="javascript:subscriptionController.removePrefs('mediaTypesOption');">
                    <img src="/images/common/grey_cancel.gif" />
                </div>
                Include:
                <span><input id="includeAudio" class="thinborder" type="checkbox" /> Audio</span>
                <span style="margin-left: 10px;"><input id="includeVideo" class="thinborder" type="checkbox" /> Video</span>
            </div>
        </div>
        <div style="clear: left;"></div>
        
        <div id="maxEpisodesOption" class="poweroption small" style="margin-top: 20px;">
            <div class="rolledUpPrefs" style="display: none;">
                <div class="editPrefs" style="float: left; margin-right: 6px;" onclick="javascript:subscriptionController.editPrefs('maxEpisodesOption');">
                    <img src="/images/common/syncprefs-bw.gif" />
                </div>
            </div>                
            <div class="prefs" style="display: none;">
                <div class="removePrefs" style="float: left; margin-right: 6px;" onclick="javascript:subscriptionController.removePrefs('maxEpisodesOption');">
                    <img src="/images/common/grey_cancel.gif" />
                </div>

<div style="float: left;">
                    <div>
                        <input type="radio" name="maxEpisodesRadio" class="maxEpisodesRadio limit" /> Include no more than
                        <input id="maxEpisodesText" class="thinborder" style="width: 60px;" type="text" /> episodes (max of 25)
                    </div>
                    <div>
                        <input type="radio" name="maxEpisodesRadio" class="maxEpisodesRadio noLimit" /> Include the maximum number of episodes.
                    </div>
                </div>
                
            </div>
        </div>
        <div style="clear: left;"></div>

<div id="maxDaysOption" class="poweroption small" style="margin-top: 20px;">
            <div class="rolledUpPrefs" style="display: none;">
                <div class="editPrefs" style="float: left; margin-right: 6px;" onclick="javascript:subscriptionController.editPrefs('maxDaysOption');">
                    <img src="/images/common/syncprefs-bw.gif" />
                </div>
            </div>
            <div class="prefs" style="display: none;">
                <div class="removePrefs" style="float: left; margin-right: 6px;" onclick="javascript:subscriptionController.removePrefs('maxDaysOption');">
                    <img src="/images/common/grey_cancel.gif" />
                </div>
                                    
                <div style="float: left;">
                    <div>
                        <input type="radio" name="maxDaysRadio" class="maxDaysRadio limit" /> Let episodes expire after
                        <input id="maxDaysText" class="maxDays thinborder" style="width: 60px;" type="text" />
                        
                        <select id="daysTypeDropdown">
                            <option value="1">Calendar days</option>
                            <option value="2">Weekdays</option>
                            <option value="3">Smart days</option>
                        </select>.
                    </div>                
                    <div>
                        <input type="radio" name="maxDaysRadio" class="maxDaysRadio noLimit" /> Do not let episodes expire by date.
                    </div>
                </div>
            </div>
        </div>
        <div style="clear: left;"></div>

<div id="minExperienceOption" class="poweroption small" style="margin-top: 20px;">
            <div class="rolledUpPrefs" style="display: none;">
                <div class="editPrefs" style="float: left; margin-right: 6px;" onclick="javascript:subscriptionController.editPrefs('minExperienceOption');">
                    <img src="/images/common/syncprefs-bw.gif" />
                </div>
            </div>
            <div class="prefs" style="display: none;">
                <div class="removePrefs" style="float: left; margin-right: 6px;" onclick="javascript:subscriptionController.removePrefs('minExperienceOption');">
                    <img src="/images/common/grey_cancel.gif" />
                </div>
                Remove an episode after listening to <input id="minExperienceText" class="thinborder" style="width: 60px;" type="text" /> %. (1 - 100)
            </div>
        </div>
        <div style="clear: left;"></div>
        
        <div style="font-weight: bold; margin-top: 15px; margin-left: 30px;" class="small">
            or
        </div>
        
        <div class="poweroption small" style="margin-top: 15px;">
            <input id="inactiveSubscriptionCheckbox" type="checkbox" style="margin-right: 6px;" /> Don't include any episodes for this show.
        </div>
        <div style="clear: left;"></div>
    </div>
                    
    <div style="margin-top: 40px;">
        <div style="float: left;">
            <input type="button" value="Save Show Preferences" onclick="javascript:subscriptionController.submitShowPrefs('${Slug}');" />
        </div>
        <div style="float: left; margin-left: 5px;">
            <input type="button" value="Reset Show Preferences" onclick="javascript:subscriptionController.defaultPrefs('Show', '${Slug}');" />
        </div>
    </div>

<div class="popupheader">
        Preferences for ${Title}
    </div>
    
    <div id="episodeOptions" class="small poweroption">
        <div class="rolledUpPrefs" style="display: none;">
            <div class="editPrefs" style="float: left; margin-right: 6px;" onclick="javascript:subscriptionController.editPrefs('episodeOptions');">
                <img src="/images/common/syncprefs-bw.gif" />
            </div>
        </div>
        
        <div class="prefs" style="display: none;">
            <div class="removePrefs" style="float: left; margin-right: 6px;" onclick="javascript:subscriptionController.removePrefs('episodeOptions');">
                <img src="/images/common/grey_cancel.gif" />
            </div>

<div style="float: left;">
                <div>
                    <div>
                        <input type="radio" name="keepEpisodeDaysRadio" class="keepEpisodeDaysRadio limit" /> Let this episode expire 
                        <input id="keepEpisodeDaysText" class="maxDays thinborder" style="width: 60px;" type="text" /> days from today.
                    </div>                
                    <div>
                        <input type="radio" name="keepEpisodeDaysRadio" class="keepEpisodeDaysRadio noLimit" value="max" /> Do not let this episode expire by date.
                    </div>
                </div>
                
                <div style="margin-top: 20px;">
                    <div>
                        <input type="radio" name="minEpisodeExperienceRadio" class="minEpisodeExperienceRadio limit" /> 
                        Remove this episode after listening to <input id="minEpisodeExperienceText" class="thinborder" style="width: 60px;" type="text" /> %. (1 - 100)
                    </div>
                    <div>
                        <input type="radio" name="minEpisodeExperienceRadio" class="minEpisodeExperienceRadio noLimit" /> 
                        Do not remove this episode even, after it has been listened to in full.
                    </div>
                </div>
            </div>
            <div style="clear: left;"></div>
        </div>
    </div>
  
    <div style="clear: left;"></div>
    <div style="margin-top: 40px;">
        <input type="button" value="Save Episode Preferences" onclick="javascript:subscriptionController.submitEpisodePrefs('${Slug}');" />
    </div>

<div class="popupheader">
            Preferences for All Shows in this Channel
        </div>

<div id="mediaTypesOption" class="poweroption small" style="margin-top: 20px;">
            <div class="prefs">
                Include:
                <span><input id="includeAudio" class="thinborder" type="checkbox" /> Audio</span>
                <span style="margin-left: 10px;"><input id="includeVideo" class="thinborder" type="checkbox" /> Video</span>
            </div>
        </div>
        <div style="clear: left;"></div>
        
        <div id="maxEpisodesOption" class="poweroption small" style="margin-top: 20px;">
            <div class="prefs">
                <div style="float: left;">
                    <div>
                        <input type="radio" name="maxEpisodesRadio" class="maxEpisodesRadio limit" /> Include no more than
                        <input id="maxEpisodesText" class="thinborder" style="width: 60px;" type="text" /> episodes (max of 25)
                    </div>
                    <div>
                        <input type="radio" name="maxEpisodesRadio" class="maxEpisodesRadio noLimit" /> Include the maximum number of episodes.
                    </div>
                </div>
                
            </div>
        </div>
        <div style="clear: left;"></div>

<div id="maxDaysOption" class="poweroption small" style="margin-top: 20px;">
            <div class="prefs">
                <div style="float: left;">
                    <div>
                        <input type="radio" name="maxDaysRadio" class="maxDaysRadio limit" /> Let episodes expire after
                        <input id="maxDaysText" class="maxDays thinborder" style="width: 60px;" type="text" />
                        
                        <select id="daysTypeDropdown">
                            <option value="1">Calendar days</option>
                            <option value="2">Weekdays</option>
                            <option value="3">Smart days</option>
                        </select>.
                    </div>                
                    <div>
                        <input type="radio" name="maxDaysRadio" class="maxDaysRadio noLimit" /> Do not let episodes expire by date.
                    </div>
                </div>
            </div>
        </div>
        <div style="clear: left;"></div>

<div id="minExperienceOption" class="poweroption small" style="margin-top: 20px;">
            <div class="prefs">
                Remove an episode after listening to <input id="minExperienceText" class="thinborder" style="width: 60px;" type="text" /> %. (1 - 100)
            </div>
        </div>
        <div style="clear: left;"></div>
    </div>
                    
    <div style="margin-top: 40px;">
        <div style="float: left;">
            <input type="button" value="Save Channel Preferences" onclick="javascript:subscriptionController.submitChannelPrefs('${Name}');" />
        </div>
        <div style="float: left; margin-left: 5px;">
            <input type="button" value="Reset Channel Preferences" onclick="javascript:subscriptionController.defaultPrefs('Channel', '${Name}');" />
        </div>
    </div>

<div class="popupheader">
        Success!
    </div>
    <div class="poweroption small" style="margin-top: 20px;">
        You just added your first show! Now, to get the most out of your Mediafly experience, sync your shows with any of these Mediafly enable devices:
    </div>
    <div class="poweroption small" style="margin-top: 20px;">
        
    <a href="/DigitalLifestyle/Roku digital video player">
        <img src="http://s3.amazonaws.com//Mediafly_Images/SyncPoints/Roku/Roku_90x65.jpg" alt="Roku digital video player" title="Roku digital video player" height="60px;" style="border: solid 1px #DDDDDD; padding: 3px;">
    </a>

</div>
    <div style="margin-top: 40px;">
        <input type="button" onclick="javascript:popupController.hidePopup();" value="Continue Browsing" />
    </div>